![]() Wishing you and your business continued success. Please know that you're always welcome to post if you have any other concerns. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. These instructions are also available from our guide on contacting QuickBooks Online support for your convenience. Select Contact Us to connect with our live support.Enter a short description of your concern and press Enter.Click the (?) Help icon in the upper right-hand corner of the Dashboard.You can contact us through your QuickBooks Online account. They can review the reader and determine where the issue is coming from. If you continue to see issues with the card reader not working, I recommend contacting the GoPayment phone support team. Refer to this article and proceed to Step 4: Fix issues with the GoPayment and QuickBooks mobile app card reader. Let's ensure that you've got the latest version of the QuickBooks GoPayment and Online mobile app. I've got your back, here to make sure you can get this card reader working right away. You can always get back to me if you have other concerns about connecting your card reader to your phone. To guide you through the process, you can read this article for reference: Process a credit card transaction with GoPayment. Once you’re able to connect your card reader, you can now process your customer payments on your mobile device. There, they can provide you additional troubleshooting steps on how to turn off and reconnect your card reader to your phone. If the issue persists, I recommend contacting the customer service team of your touchless card reader. You might also want to reboot/restart your phone and reconnect the reader again. Were you able to perform the troubleshooting steps shared by my colleague MadelynC above? If not, I recommend doing it so to isolate this issue. I’m here to help you connect your card reader, ensure I’ll be able to provide you with the right resolution to get you back in working order. Reach out to me whenever you have other concerns about QuickBooks. This is to ensure the application is compatible with your setup and will help avoid unexpected behavior when using it. Make sure you have the necessary system requirements. If the same thing happens, follow the step 3-4 on this article for other fixes: Fix issues with the GoPayment and QuickBooks mobile app card reader. From the Card readers, choose the card reader you want to disconnect.From the Reader Actions drop-down, select Forget Reader.You can follow these steps bellow depends on the color of the app. Once done, you can disconnect and reconnect the card reader. I have here some troubleshooting steps to get your card reader back to work.įirst, you must be logged in to GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings. ![]()
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